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Tag Archives: availability

Explanation of Brief Outage

Today our team had a small issue with DNS that caused a brief outage for about a dozen of our hosted clients. We want to publish a brief explanation of this unfortunate event, which is now fully resolved. Earlier today our team detected a determined brute force attack against two of our clients. While these […]

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Upcoming Mail Server Maintenance

Our team would like to give advance notice of a upcoming mail server maintenance window start Friday, October 11 at 6PM EST (Toronto/New York).  The maintenance being performed is a major upgrade of our hardware, which will result in increased throughput and performance.  Accordingly, this upgrade will take more time than a normal maintenance windows, […]

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Sky Tree in Tokyo

Globally Distributed Computing Wins Again!

Last night a major partner of ours suffered an upstream network issue, causing major performance issues for our Business hosting service and millions of sites around North America.  The issue with CloudFlare lasted less than an hour, but it isn’t the problem that was interesting, it was the way the network adapted and allowed as […]

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Hosting Maintenance Doesn’t Go As Planned

This evening our team planned to perform a small amount of maintenance to our Business shared hosting server.  In essence, we needed to fix a setting issue on the server that we had overlooked for a few weeks, and which made our server slightly more vulnerable to hackers than it had to be.  Our maintenance […]

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mxReputation

MxToolBox Gives Our Mail a Score of 100%

MxToolBox is a trusted monitor and analyser of mail systems around the world.  We were humbled today to get another reminder from the MxToolBox team letting us know that our shared email system is still rated at 100% by their team.  Our team works very hard to keep our server reputation as high as possible, […]

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Hosting Availability Report: January, 2013

The month of January saw our shared hosting services availability hold steady from December, with an average of 99.95% of uptime across all services.  Visit trust.nerdsisp.com for live data and breaking alerts! Check name Uptime Downtime Outages Response time POP Services 99.96% 0h 18m 0s 1 351 ms IMAP Services 99.96% 0h 18m 0s 1 […]

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Hosting Availability Report: December, 2012

The month of December saw our shared hosting services availability drop slightly, with an average of 99.95% of uptime across all services.  Visit trust.nerdsisp.com for live data and breaking alerts! Check name Uptime Downtime Outages Response time POP Services 100% 0h 0m 0s 0 350 ms IMAP Services 100% 0h 0m 0s 0 324 ms […]

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Hosting Availability for November 2012

The month of November was a particularly good month for our shared hosting services, with an average of 99.96% of uptime across all services. Visit trust.nerdsisp.com for live data and breaking alerts! Check name Uptime Downtime Outages Response time SMTP (Outbound) 99.93% 0h 32m 00s 1 592 ms Basic Hosting Platform 99.87% 0h 55m 29s […]

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False Mail Server Alert Today

Earlier today the Pingdom monitoring system sent out an alert that our SMTP service was down.  After some investigation, it was determined that this was a false-positive caused by a firewall mismatch error.  Pingdom uses many different monitoring servers around the globe, and their list of IPs changes frequently.  Because of a recent change that […]

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